stonewater complaints email address

Stonewater Roofing Reviews, Ratings | Contractors near 605 S Broadway Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. She is a very special person in our lives. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. Policies - Stonewater . The house is absolutely beautiful in side and out !! He said that they had fixed it anyway. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. All the family can say is ' shame on you Stonewater.'' Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. The dryer is on the other end of my house. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. I opened my attic staircase one day and noticed that it was extremely hot. Share your photos and videos with others to prove the truth of your words. FSS is committed to its customers! I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. If everyone was like her the world would would be a better place. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). I'll pass this onto Suzan ~ Matt. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. Founded 1989 With Angi since August 2010. You can view our dissatisfaction/complaints policy here. 0000008059 00000 n Copyright Stonewater. We use dedicated people and clever technology to safeguard our platform. Amazing employee. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. Largo FL 33777. Give us a call or click to request a quote today. Embracing a more traditional notion of Home, Stonewater offers three exceptional floor plans prioritizing modern and open interiors synonymous with Blue Heron's award-winning design. I'm really pleased Tracey could help you :) ^Jade. This would have been a 5 star review however I found there was a lack of communication in my experience. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. This form will not work unless you enable cookies. Stonewater Roofing | Complaints | Better Business Bureau Profile In April of this year, I wrote a letter to the President of Stonewater. He has denied any responsibly. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your repair, DIY and more in our customer repairs guide. 0000092214 00000 n Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. I'm glad everything has gone smoothly for you :) ^Jade. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges.

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