why did vitalchek cancel my order

Many state governments authorize VitalChek to handle online orders of vital records, including birth, death and marriage certificates. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. Also, I paid for the $19 shipping, so I recommend doing that (perhaps the free shipping orders are thrown into an unattended abyss). So it was shipped while I was out of town. 2023 Trustpilot, Inc. All rights reserved. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. Your order. 2nd Edit 11/14/18: Well, I pulled the trigger and did it yesterday. These people are scammers! Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. (1) If you didn't receive the package;or (2) you could not use the application package; (3) your order item is not available; or (4) Vital Records Online is not able to fulfill the order. When I finally got the correct number upon my research, it went back to VitalChek call center. No customer service, when calling in have to hold on FOREVER! Your bank will definitely get you your money back. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. VitalCheck is a third party company that has no way of finding out prior to you placing an order with them (and paying them a decent amount of money) if the record you are looking for actually exists or if its in the state where you think it should be.Vital check did not disclose that they do not have this ability when placing the order, in fact, when you enter all the information in of the person you are looking for it tells you at the bottom that there is a match. Stay away, nothing but a fraud factory. This company is either a scam or has really bad customer service. Some of them include; 1. As far as I can see. Ordered birth certificate 1/17/23 still waiting 4/28/23. DO NOT USE THIS SERVICE! I paid and waited. A scam with no quality control or genuine customer service. 100 days has not passed but would be mid March, a month before the deadline that I needed it by. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. Both versions process the orders the same way, so your order is safe and secure. How to Check on the Order Status for a Birth Certificate You can email the site owner to let them know you were blocked. Has anyone recently actually received what the bought from vitalchek? Two days later I received a letter via UPS stating they couldn't locate the records. They have an exclusive online contract with NYC and tons of other places. They charge you up front, and do not refund your $$ no matter how bad a job they do! Received the BC in 4 days. They stole mine! THEY NEED TO GET OUT OF THE BUSINESS. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. Go directly to the source. Do you want to continue your session. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. No reply to the complaint I made at that point. Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. when i try to check status it tells me my pin has expired for security. Much faster, cheaper, and overall a better experience than through the state. If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. This is twice they've done this to me. Ordered birth certificate and did not receive either the certificate or the refund. VitalChek Reviews - 314 Reviews of Vitalchek.com | Sitejabber Stop don't use vital check! I've been trying to reach someone to purchase My BC, and they wanna charge Me 60.00 for My own BC. seconds Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! Go to Your Orders and select the order you want to cancel. Certificate requests can be cancelled at any time until they have been submitted (10pm each business day.) Cloudflare Ray ID: 7c0ed3101f4e744b Order Your Vital Records Online | VitalChek Like most people that have asked about birth certificates for passports, and have been reference to Vitalchek, I don't see any answers about how the process was. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. I started my process in Feb and it's now April 12 and I have not received my cert. How Do I Replace My Social Security Card? I wish I could cancel my order but I'm sure they'd find some way to screw me over. Support Manage My Order Thank you for placing your order on VitalChek.com. You can also email vitals.customerservice@vitalchek.com. Please see terms of service when ordering for information on refunds and cancellations. Is the money worth spending for expediting? VitalChek's role is to accept payment & get your information to the right place. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Just call your local county office and ask them for help. Then you must send it to the Secretary of State's office to get it Apostilled/Authenticated. The only thing faster is doing it in person - but that's not always possible or convenient, and that's why we're here. Have completed an application three times for a death certificate, each time, they have to have something different, have faxed documents, mailed docs, they say they never receive (even though I have a fax confirmation), have sent via FedEx documents, etc., then told order was canceled.THEY NEVER REFUND THE FEES, have paid twice for same document. No reply to the complaint I made at that point. Select Cancel items Step 2. Tip for consumers:DO NOT USE VITALCHEK!!!! Actual times may vary from a day to several weeks. I live in a different state from where I was born. Best alternatives to phone. Chat Hours: How to Reinstate a Cancelled Order - VitalChek Gain trust and grow your business with customer reviews. Contact your local county clerks office. VitalChek has a rating of 1.95 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. It never arrived. In Progress. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! This company just charges you extra to order your birth certificate, but it doesn't appear to be a scam or anything. Due to the higher costs associated with our Rush Packages, they have additional refund policies. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. Your session will expire in This fraud company has all my personal info now. They have a processing fee i cant find out how much it is. Vital record agencies will not fax or email certified copies of vital records. This website is using a security service to protect itself from online attacks. 0 CalamityLeo 4 yr. ago Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. Waded through the phone tree at OR State, only to be told to call vitalchek. Step 1. This company responds to reviews on average within 7 days. Amendments-ContactUs - VitalChek To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order).

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