virgin atlantic covid refund

Compensation claims can not be processed at the airport. Fleming Way You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. Customers impacted by anevent beyond their control,for bookings made on or before 11thof March 2020. We'll do everything we possibly can to keep any inconvenience to the minimum, and make any waiting time as comfortable and stress-free as possible. The attestation form is available here or for added convenience, you can complete this digital attestation form. So we've sorted out the antigens from the antibodies to help you book the right test with one of our trusted partners. Cancel the original booking prior to the departure of their first flight, ensure the customers retain their E-ticket number for future rebooking. Fare difference charges apply with no refund if new fare is lower. How we can help when your flight is cancelled or delayed. Let us take the stress away with the help of our designated group travel team. Accessibility | How to rebook your flight using a travel voucher If you booked direct and changed your booking to a travel voucher due to travel restrictions related to Covid-19 you can rebook your flight by calling our Customer Centre or online by logging into My Booking or using our chat bot. Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. If you would like to request a refund or a quote, you can do so by completing one of the forms below. Please contact the issuing agency or carrier directly for assistance. Passengers with connecting flights issued on separate tickets must make their own arrangements with the other carrier, including the payment of any additional costs and amendment fees. When you book to travel any time up to 31st December 2022, you can make up to two date changes* and one name change** free of charge (if youd like someone else to benefit from your ticket). Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. Sorry, we don't seem to have a refund request based on the details you entered. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rdMarch 2021 and 23rd June 2022. Customers whose original booking date was on or before 11th March 2020 can request a refund if they were unable to travel due to an event beyond their control such as a National Lockdown, see above. Waived rebook onto any available VS/VS* flights in the same cabin. VHQ Covid-19 testing | Virgin Atlantic help centre Following the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. Your Travel Voucher cannot be used to buy tickets for group bookings, other products such as seats or excess baggage or used at the airport. 31, 2021. For all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. Create a new PNR. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF If your flight was cancelled, contact your travel agent or travel provider or tour operator to rebook on the next available flight. We're pleased to say that refund timeframes have returned to normal. As you would expect, our telephone lines can be busy and we sometimes have long call waiting times, for which we apologise. (c) Refunds will only be made if we or our Authorised Agent issued the Ticket and authorised your refund. Register here, If your flight has been cancelled or impacted by changes to our schedule. We're always on hand to help - Whenever and however you need us. To speak to us about your options, pleasecontact us. If you are travelling on a reward ticket, the applicable booking class will need to be available on your new travel dates. Cancellations and refunds. (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. Give me a try! Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. Privacy policy | Everything you need to know before you head to the airport, from the latest travel restrictions and alerts to visa requirements and USA airport guides. It said 84% of Virgin customers surveyed were dissatisfied with the customer service they received. Cookie statement | More information onyour options when a flight is cancelled can be found here. On all other routes, you must wear a face mask. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Log in to 'My booking' and look for the chat button to get started. To find out more pleasecontact us. If you dont want to reschedule immediately, we can rebook your flights for a new date all the way until 31 December 2023 orof course you canrequest a refund. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 1293 496883. This page explains the options you can expect to be given by airline staff, and your rights according to Regulation EC261/2004 when your flight is cancelled, or delayed.

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